Problem with the site's shop
I've decided to write this message because there are some problems regarded to the official shop.
My dad tried to order the "Heart Locket Charm" but when he goes to the checkout he gets this message: "Sorry, there was an error with your request. Please try again later."
I doesn't work to order anything from Romania anymore.
I was able to pre-order the Burlesque package and it said that it's on its way to Romania
Sorry to bother you!
Thanks in advance!
P.S: I tried to order from different browsers,but it doesn't work
My dad sent an e-mail to ask for more information and this is the answer that we got:
"Also, I'm sorry to inform you that your credit card transaction was not approved for the order of "Heart Locket Charm" with the order ID ..... and your order was cancelled. Please contact your credit card issuer for additional information or assistance.
Regrettably we can not resubmit or change a previously cancelled order. When you are ready to order again, please re-visit the website.
Also, if you are receiving error while placing the order, I suggest that you try placing the order using any other browser. I also suggest you to make sure that the cookies are enabled and temporarily disable the firewall while placing the order.
Thank you for choosing MyPlay Direct.
Sony Music Digital"